Description of the Program

  1. Cardholders will earn US Eagle Platinum Rewards ("points") for purchases of all eligible goods and services using the participating financial institutions credit/debit card ("card"). For point accumulation rate please login to www.manage-my-rewards.com or contact your financial institution for detailed information.
  2. If your financial institution chooses to assess a program annual fee, it will be automatically charged to the cardholder's card account every year on the anniversary month of the card. For annual fee information please contact your financial institution.
  3. Accrual of points may begin on the date the card and the card agreement is received by the cardholder.
  4. Point earnings are based on the new net retail purchase transaction volume (i.e., purchases less credits, returns and adjustments) charged to the card during each periodic billing cycle ("billing cycle") by the cardholder(s) ("net purchase(s)"). Net purchases are rounded to the nearest dollar and are subject to verification. If a transaction is subject to a billing dispute, the point value of the transaction will be deducted from the point total during the dispute period. If the transaction is reinstated, points will be reinstated.
  5. Points earned in integrated/custom programs can accumulate collectively to one account as permitted by the financial institution.
  6. Points may not be combined with any other loyalty/frequency reward program.
  7. Points will not be earned or accumulated for cash advances, convenience checks, traveler's check purchases, finance charges, balance transfers, late fees, annual fees, over-limit fees, transaction fees, returned check fees, ATM transactions and fees or PIN transactions. At your financial institution's option, additional exclusions may be included in the rules governing the US Eagle Platinum Rewards program.
  8. Please contact the US Eagle Platinum Rewards customer service department at 888-809-8735 for information about any maximum point accumulation that applies to your program.
  9. Your financial institution reserves the right to award bonus points to selected cardholders.
  10. Points are not the property of the cardholder, and cannot be bought, sold or transferred in any way (including upon death or as part of a domestic relations matter).
  11. Points are tracked and redeemable on a first-in, first-out basis. Visit www.manage-my-rewards.com and login to view when your points expire.
  12. To redeem points, cardholder's card account(s) must be open (meaning not voluntarily closed, canceled or terminated for any reason); current (meaning there are no past-due balances on the cardholder's card account(s) at the time of redemption request); cardholder's outstanding balance must not be over the credit limit; account must not have a revoked, charged-off or bankruptcy status; and the card cannot have any other status preventing authorizations.
  13. The cardholder agrees to release your financial institution, the administrator, and its vendors from all liability for any injury, accident, loss, claim, expense or damages sustained by the cardholder, associated with a reward or use of rewards while participating in this program and in the case of a travel reward, anyone traveling with or without the cardholder, in connection with the receipt, ownership, or use of any reward. The foregoing entities shall not be liable for consequential damages, and the sole extent of liability, if at all, shall not exceed the actual value of the reward.
  14. The cardholder is responsible for determining any tax liability arising from participation in the program. Consult a tax advisor concerning tax consequences.
  15. Your financial institution and the administrator shall have no liability for disagreements between cardholders regarding points. Discrepancies about point earnings are not treated as card billing disputes. Your financial institution's decisions regarding point discrepancies shall be final. Redeemed points are deducted from the cardholder's point balance as of the request date of a reward.
  16. Points can only be redeemed based on the points available at the redemption center.
  17. Points cannot be offset against the cardholder's obligation to your financial institution.
  18. Points must be redeemed by the cardholder and may be used for another person.
  19. Your financial institution reserves the right to disqualify any cardholder from participation in the program and invalidate all points for abuse, fraud, or any violation of the program terms and conditions. Your financial institution may make such a determination in its sole discretion.
  20. The US Eagle Platinum Rewards program is void where prohibited by federal, state, or local law.
  21. Your financial institution and the administrator are not responsible for typographical errors and/or omissions in any program document.
  22. Your financial institution reserves the right to change the terms and conditions of the US Eagle Platinum Rewards program. At your financial institution's option, redemption of points may be restricted, limited, expired or cancelled at any time without prior notice.
  23. The US Eagle Platinum Rewards program is a service provided through ampliFI Loyalty Solutions, LLC, and your financial institution. In the event of fraud, abuse of program privileges or violation of the program rules (including any attempt to sell, exchange or transfer points or the instrument exchangeable for points), your financial institution reserves the right to cancel cardholder's membership in the US Eagle Platinum Rewards program.
  24. Eligibility in the program is restricted to individuals who have a billing address within the 50 United States or the District of Columbia.

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Travel Rewards *

Call the administrator's travel redemption center or visit the US Eagle Platinum Rewards website for all your travel needs. They are a full service agency that can assist you with air rewards, hotel, auto, vacation and cruise reservations. The hours of operation for the travel redemption center are Monday through Friday from 5:00 a.m. to 12:00 a.m. CST, Saturday and Sunday from 6:00 a.m. to 10:00 p.m. CST.

  1. All Travel must be redeemed through administrator's fully licensed redemption reservation center or online reservation site. Cardholders must have a valid card at the time of redemption.
  2. All airline tickets issued in exchange for points are non-refundable and non-changeable after ticket issuance, without paying the standard fees charged by each airline. Changes are subject to authorization by the airline and subject to add-collects and fees charged by the airline and redemption center.
  3. Lost, stolen or otherwise destroyed airline tickets will not be replaced, without the cardholder paying the standard fees charged by each airline.
  4. Cardholders may make additional travel reservations with the administrator's travel agency using your financial institution card. The travel agency's normal and customary fees are billed to your card for any additional services required by the cardholder.
  5. All travel documents will be issued the same day the reservation is made.
  6. Airfares are not guaranteed until ticket is issued. All reservations will receive a fax or email on the same day the ticket is issued. The cardholder must call in any corrections or discrepancies by the close of business, the same day the ticket is issued. The travel redemption center will do their best to accommodate all changes and requests. Any changes or corrections done the following day or thereafter are subject to all airline airfare charges, exchange fees and processing fees and processing charges.
  7. Paper airline tickets are subject to the individual airline paper ticket fees.
  8. If a paper ticket is issued, the cardholder has two options for delivery. The cardholder can sign a waiver stating that they accept responsibility for a lost ticket, and then the ticket will be sent via US Mail. The second option is to pay a shipping fee for the ticket to be sent via overnight delivery. Priority, Saturday and outside the 48 contiguous states, deliveries may be subject to additional shipping charges.
  9. The cardholder is responsible for payment of any excess baggage charges, departure taxes or other charges that may have been assessed by governmental entities as a result of travel under the US Eagle Platinum Rewards program.
  10. Administrator's normal and customary fees associated with processing travel related services are billed to the cardholder's financial institution card.
  11. Your financial institution and ampliFI Loyalty Solutions, LLC are not responsible for the performance by the airlines of the ticketed transportation. All reservations are made subject to the conditions of carriage, supply or business of the party providing the service, which include exclusions and limitations of liability. The airline industry is in constant flux and changes brought down by this industry are done quickly and without notice, therefore, Reward redemption rules for air travel are subject to change without notice.
  12. Specific restrictions may apply to certain travel rewards.

Travel credit *

Cardholders may redeem points for a travel credit, which can be applied to any travel reservation including airline tickets and hotel reservations. The travel credit will be immediately applied to the total cost of the travel reservation. The cardholder will then be responsible for paying the amount remaining after the travel credit is applied to the full value of the travel reservation.

Airline Ticket *

Cardholders may redeem points for a single lowest published airfare as follows:

  1. Each free ticket must be ordered through administrator for one round trip coach class airline ticket on a scheduled U.S. or international carrier.
  2. All free tickets must be for round-trip travel on the same airlines or code share airline.
  3. En-route stopovers are not permitted unless they are to make direct connections. Reservations for tickets also exclude the usage of charters.
  4. Actual travel may occur any time within three hundred and thirty (330) days after the reservation conditions in this agreement are met.
  5. 5. Reservations shall also be subject to airline seat availability on travel dates specified by the traveler.

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Non-Travel Rewards

Merchandise *

  1. When necessary, the US Eagle Platinum Rewards program administrator may substitute a reward with an updated model of equal or greater value without advance notice. Cardholders will be notified of any change when ordering. The US Eagle Platinum Rewards administrator may remove certain items and may replace or remove certain sections within any US Eagle Platinum Rewards program literature or website. All rewards are subject to availability.
  2. Merchandise rewards may take four to six weeks to arrive from the time of order. Multiple rewards may arrive at different times from different vendors.
  3. Merchandise cannot be shipped to an APO/FPO or PO Box addresses.
  4. Merchandise that can be shipped by UPS will be available to all US territories. Items being shipped to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands may have an additional freight charge billed to the cardholder's card.
  5. Merchandise pictured in any US Eagle Platinum Rewards program catalog or website may not necessarily reflect exact colors or models of actual rewards due to printing variations and/or manufacturers' updates. Information is accurate to the very best of our knowledge. Your financial institution and the administrator are not responsible for errors or omissions.
  6. Points required for reward items are subject to change.
  7. Cardholders may exchange merchandise only in the event of merchandise defects or damage in shipment. Any exceptions, damages, or shortages must be noted on the delivery receipt before the cardholder signs to accept shipment of merchandise.
  8. All merchandise is covered by manufacturer's warranties. Any such defect should be handled through the standard manufacturer repair facility as noted with product.

Gift cards, gift certificates and prepaid cards *

  1. Points may be redeemed for gift cards or gift certificates from select merchants. Most gift cards or gift certificates are delivered within 2-4 weeks, to the address specified on the order file with the administrator, as long as it is within the United States and its territories. Points may also be redeemed for prepaid cards. The prepaid cards, issued by Visa® and MasterCard®, may take up to 4-6 weeks for delivery and can only be shipped within the United States
  2. Gift cards, gift certificates and prepaid cards cannot be returned.
  3. All other sales and/or use taxes including shipping and handling charges of items purchased using a gift card, gift certificate or prepaid card are the responsibility of the cardholder and are subject to the merchants’ policies in effect at the time of redemption. Purchases in excess of the amount of the gift cards are at the cardholder’s expense.
  4. Gift cards, gift certificates and prepaid cards may also be subject to other restrictions imposed by the merchant. Gift cards and gift certificates purchased to provide services are subject to the terms and conditions of the vendor providing the services.
  5. Additional terms and conditions may be specified on the gift card, gift certificate, or prepaid card.
  6. If a merchant declares bankruptcy the administrator is not liable for the underlying funds on the gift card or gift certificate.
  7. No dormancy or service fees will be charged by this administrator on the underlying funds of the selected reward gift card or gift certificate.
  8. Once the gift cards, gift certificates or prepaid cards are redeemed and/or used, the cards are not returnable, exchangeable or replaceable.
  9. Each merchant sets a policy in regards to lost or stolen gift cards or gift certificates. We (the administrator) abide by the merchant's policy. If a gift card or gift certificate is lost or stolen, once received by you, you must report the occurrence to us (the administrator) immediately. We reserve the right to decline to replace lost or stolen gift cards or gift certificates.
  10. If gift cards, gift certificates or prepaid has been ordered by the cardholder and not received by the cardholder (addressee), the cardholder must notify the administrator using the provided customer service number. The cardholder must notify the administrator no earlier than fifteen (15) days after the expected receipt date and no later than sixty (60) days from the expected ship date. Upon receipt of such notification, the administrator will investigate. The administrator with its sole discretion may replace any non-received shipment, in which a full balance remains on a gift card or gift certificate.
  11. The administrator is not responsible if a recipient or cardholder defaces, damages or otherwise renders unsuitable for redemption a gift card or gift certificate that was received from this reward site.
  12. The prepaid Visa® and MasterCard® cards expire in 24 months from issuance. The expiration date is imprinted on the front of the prepaid card. Expired prepaid cards cannot be replaced.
  13. Visa is a trademark of Visa U.S.A. Inc.
  14. MasterCard is a registered trademark of the MasterCard International Incorporated.

Cash back rewards *

  1. The cash back reward(s) will appear as a credit on the cardholder’s reward card within the next two billing statements.  The cardholder is responsible for any outstanding balance owed on the account after the credit is applied.  Cash back reward(s) can not be applied toward the payment amount owed on a cardholder’s reward card.

* The available rewards may not apply to your program

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Fuel Redemption

  1. The Cardholder may redeem points at the pump or inside at the register by swiping a participating financial institution’s rewards card at a participating fuel retailer.  If the Cardholder has at least 2,000 points available, they will receive a message on the pump or at the register asking if they would like to use 2,000 rewards points to get $.50 off per gallon.  The offer will also display if they are prepaying for fuel.
  2. If the Cardholder selects, “Yes”, the per gallon charge will be lowered by $.50, subject to a maximum limit of $.50 per gallon discount on 20 gallons (or $10.00 off) during each visit.
  3. Points required and discount at the pump may vary by retail brand and card program. Please refer to the program website for a list of current offers and participating retailers.

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Pay With Points

    By clicking “Accept”, I accept the terms and conditions below and authorize my payment card network (e.g., MasterCard, Visa, American Express) to monitor and share transaction data with Administrator and US Eagle Federal Credit Union to match my offers and transactions to earn rewards at participating merchants and provide me with targeted and/or location-based offers. I also acknowledge and agree that Administrator may share details of my qualifying transactions with certain third parties to support the rewards programs in which I participate in accordance with the Terms and Conditions and Privacy Policy.

    With Pay With Points, Cardholders may redeem points for credit/signature debit card purchases via text messaging, by email or online. Pay With Points is only available for credit cards and signature debit card transactions.  PIN-based debit transactions are not eligible.  The points redemption comes in the form of a statement credit to Cardholders’ monthly billing statement or debit account. Points will be deducted from your points balance and a statement credit for the purchase amount will be applied to your account billing statement or debit account when the Cardholder requests redemption. For transactions which include a gratuity, fees, or estimated taxes, the statement credit may not equal the Cardholder’s final purchase amount. Auto bill pay transactions may be part of Pay With Points Rewards text messages and emails if the Purchase falls within Cardholder’s preference selections. The following purchases are not eligible for Pay With Points: (i) any transaction that is not directly processed or submitted through the Visa U.S.A. payment systems, as applicable; and (ii) any purchase that Visa U.S.A. is unable to monitor (including purchases you initiate through identification technology that substitutes for a PIN). Pay With Points text messages and emails are available for transactions with U.S. merchants.  International transactions may also be available, subject to conversion to USD and the merchant processing under categories included in the program. 

    Cardholders may sign up for Pay With Points notifications using their 10-digit U.S. mobile number or email address. Only one mobile number and/or email address may be used per Household. If any changes are made to Cardholder’s account that will affect the card number, account ownership or your rewards program, Cardholder will need to re-enroll in Pay With Points Rewards. Message and data rates may apply. Message frequency is based upon the preferences Cardholder selects and the purchases Cardholder makes on Cardholder’s account. Once the text program is launched, you may text ‘HELP’ in response to our text messages for Help. Text ‘STOP’ in response to our text message or return to the Alerts page on our website to cancel participation in Pay With Points Rewards text notifications.  All cancellations completed via text message will remove that mobile number from all accounts registered for Pay With Points Rewards. E-mail or text messaging may be cancelled by visiting the Alerts page. 

    Cardholders will not receive Pay With Points Rewards text messages or emails until they confirm their enrollment and preferences, unless initial preferences are set by their financial institution. Cardholders will receive a Pay With Points Rewards request text or email message if their credit card purchase falls within the criteria they have set up in Pay With Points Rewards preferences and they have enough points to redeem. Merchants who accept your card are assigned a merchant code based on the kinds of products and services they sell.   Administrator or Sponsor does not control how Purchases are processed by merchants or the merchant codes they use; therefore, Administrator or Sponsor cannot guarantee that a specific transaction will qualify. 

    Cardholder’s account must remain in good standing in order to redeem. Cardholder may redeem by replying ‘REDEEM’ within 12 hours of when the text was sent, selecting the one-click redemption option in an email notification or by selecting from eligible transactions online. Cardholder may only redeem the most recent Pay With Points text or email message.  Online redemption of eligible transactions will be available for up to 45 days.  Upon confirmation of a redemption request, points will be deducted from your points balance immediately, and a statement credit to Cardholder’s statement or debit account will be processed within three business days and will appear on Cardholder’s next billing statement.  Please allow up to ten days for your statement credit to appear.

    The account statement credit for a Pay With Points Rewards redemption will reduce the account balance but will not count toward the minimum payment due for credit accounts. All redemptions are final. If Cardholder returns the item or service for which points were redeemed to the merchant, the points will not be reinstated, but Cardholder may receive a monetary credit to their account (in accordance with the merchant’s return policy).

    There is no fee to receive text messages or emails related to Pay With Points program.  Message & data rates may apply – this can be checked with the mobile service provider.  Charges are billed and payable to your mobile service provider or deducted from Cardholder’s prepaid account.  Consent is not a requirement for purchase.

    Data obtained from Cardholder in connection with this text and email message service may include Cardholder’s phone number and email address, your carrier’s name and the date, time and content of your messages.  The Administrator or Sponsor may use this information to contact you and to provide the services you request from us. 

    The Administrator or Sponsor will not be liable for any delays in the receipt of any text or email messages as delivery is subject to effective transmission from network operator or internet service provider.
    Pay With Points Rewards messages sent via text message may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time.  Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including terrain, proximity to buildings, foliage, weather and equipment.

    As a participant of the Pay With Points Rewards program, Cardholder may choose to receive text or e-mail messages based on participation and preferences. Cardholders can opt-out from this service at any time by visiting our website or calling the Rewards Center.  After opt-out, Cardholder may still receive text or email messages for up to 24 hours.  Opting out via text message or through any other process will remove Cardholder’s mobile number from all accounts  registered with Pay With Points Rewards. By participating in the Pay With Points Rewards program, Cardholder consents to receive, from time-to-time, further text messages and emails from the Program, its affiliates and partners.  Message & data rates may apply.

    The terms and conditions of this service with participating U.S. mobile carriers may change at any time with or without notification.

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Toll-Free Participant Access & Contact Information

  1. For questions, concerns or complaints, please contact the Administrator's customer service center at 888-809-8735. You should expect a resolution to all inquiries within 3 business days.
  2. The Administrator’s customer service center is open 24 hours/ 7 days a week, the center will be closed the following major holidays until 6am ET the following morning. (New Year’s Day, Easter, Memorial Day, Thanksgiving and Christmas.
  3. The travel redemption center is available Monday through Friday from 9am to 10pm ET, Weekends from 9am to 5pm ET. Closed New Years Day, Easter, Memorial Day, Thanksgiving and Christmas. After hours emergency service is available 24/7 for trips within the next 48 hours by calling the same number.
  4. To contact US Eagle Federal Credit Union call (505) 342-8888.

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